Communication Excellence: Building Stronger Ties Between Communities and Property Management

The bond between a community and its property management team shares similarities with personal relationships: its effectiveness largely depends on strong communication.

Just like any other relationship, communication can sometimes be tricky. That's why a competent property management company employs various tools and channels to stay connected. This approach ensures every interaction is clear, contributing to a more positive relationship overall. Here's how top-notch property management teams should be engaging with their communities.

Availability

Isn't it curious how a water heater tends to break down outside regular business hours? Or how a roof leak appears at the most inconvenient moments? Maintenance and emergency issues don't operate on a schedule, so your property management team must be accessible around the clock. A reliable company offers a 24/7 hotline for immediate assistance during emergencies.

Technology

Innovative property management firms often provide tech-based solutions, offering residents exclusive communication portals that can be accessed via laptops, tablets, or smartphones. These platforms serve as hubs for essential community information such as meeting minutes, account details, financial statements, calendars, documents, newsletters, and more.

Alert Services

When natural disasters like hurricanes or tornadoes occur, having an effective communication tool for such emergencies is crucial. A proactive property management team prepares for these situations in advance, ensuring seamless communication with residents during critical times.

Contract Summaries

While reading through contracts might not be anyone's favorite activity, understanding them is crucial for a healthy relationship with your property management company. Leading firms provide contract summaries—comprehensive reviews that break down vendor contracts into easily digestible formats. These summaries often include detailed spreadsheets highlighting costs, service frequencies, and expiration and renewal dates.

Customer Satisfaction Surveys

Effective communication needs to flow both ways, right? Beyond supplying documents and reports, an outstanding property management company seeks feedback from the community. This input allows the company to adjust their methods and practices to better meet residents' expectations.