Community Management 101: Essential Guidance for Board Members

Taking on the role of a board member in your community association carries significant weight. The decisions made impact everything from operational efficiency to property values and residents' quality of life. Failing to fulfill fiduciary duties or maintain professionalism can jeopardize the entire community.

Despite the heavy responsibilities, one doesn’t need to be immersed in association matters nonstop to succeed. By adhering to the following nine strategies, both new and experienced board members can navigate their terms effectively, making it a more rewarding and successful experience.

Work for the good of the entire community association, not your own agenda

Board members are entrusted with making decisions that benefit the whole community, not just personal interests. It is crucial to set aside personal agendas to prevent instability, tension, and a toxic environment. A unified approach prevents confusion and helps uphold rules. Personal ambitions can lead to adversarial relationships, hindering the community's goals. A cohesive vision and shared objectives are only possible when personal agendas are sidelined.

Work in partnership with your property management company

A successful board member knows the distinction between board responsibilities and those of the property management company. The board focuses on setting and deciding policies, while the management team implements and oversees operations. By dividing roles appropriately, board members can reduce their workload, minimize legal risks, and rely on professional expertise. Trusting the management team ensures compliance with ordinances and governing documents.

Remember that your fellow board members are your friends and neighbors

Respect among board members, especially during disagreements, is key to success. Keep emotions out of debates and remember that fellow members are also neighbors. Professionalism and grace in accepting decisions are vital, fostering a collaborative and friendly community environment.

Get educated

Being on the board requires continuous learning. Practical experience, guidance from seasoned members, and resources provided by the management company are invaluable. A knowledgeable property manager and specialized experts can offer essential insights into budgeting, HR, and maintenance. Numerous training formats, from in-person seminars to online courses, ensure board members can gain insights conveniently.

Take your responsibilities seriously

Board membership involves commitment and accountability. This means diligently completing assigned tasks and thoroughly understanding governing documents and legislation that inform decisions. Consistency and preparedness in meetings build stability. Ensure meeting materials are distributed in advance and all decisions are made openly during board meetings, avoiding unilateral decisions.

Be a good listener

Representing the community means being attentive to residents' concerns. Allocate time during board meetings for resident input to address questions and discuss issues.

Embrace transparency

Encouraging homeowners to attend open board meetings fosters trust and inclusivity. Discussing and deciding on matters openly shows residents their interests are prioritized. Clear written communication about board decisions, explaining the rationale, aids understanding and reduces challenges.

Organize a community event

Hosting events like food drives or fundraisers brings the community together. These activities are not only for fostering connections but also enhance the community’s appeal to potential newcomers, improving its overall reputation.

Set a good example

While not an official duty, board members’ behavior significantly influences community perception. By maintaining property, managing pets responsibly, minimizing noise, assisting neighbors, welcoming new residents, and adhering to parking rules, board members demonstrate adherence to community standards.

Adhering to these strategies will bolster success as a board member, fostering greater trust and confidence from residents throughout your tenure.