faq
Answers to Your
Questions
How do I access the templates after purchase?
After purchase, you will receive a download link via email. Please use the link to start the download automatically.
Can I customize the templates to match my association’s branding?
Yes, the templates are fully customizable. You can easily modify colors, fonts, logos, and other design elements to align with your association’s branding.
Are there updates available for the templates in the near future?
Yes, updates are provided periodically to improve functionality and design.
Are the templates suitable for both large and small associations?
Yes, the templates are designed to be versatile and scalable, making them suitable for associations of all sizes, whether large or small.
Is my personal and payment information secure on your website?
Yes, your personal and payment information is secure as it is used only during the purchase transaction and discarded afterwards. The website uses SSL encryption to protect all transactions, and payment processing is handled through reputable third-party providers to ensure privacy and security.
Can I request a refund if I’m not satisfied with the templates?
Because of the nature of our products, it is not possible for us to provide you with a refund in case you are not satisfied with your purchase.
What file formats are the templates provided in?
The templates are provided in commonly used, editable formats such as Word (.docx), Excel (.xlsx), and PDF (.pdf). This ensures compatibility with popular software tools and makes it easy to customize the templates as needed.
Is customer support available if What if I need help customizing the templates?
The majority of the templates are straight forward to be used. Templates that require some guidance come with comprehensive guides that walk you through customizing and utilizing them effectively.
Can I use the templates for multiple associations or projects?
Yes, once purchased, the templates can be used for multiple associations. However, redistribution or resale of the templates to third parties is prohibited.
Can I preview the templates before purchasing?
Yes, we offer free previews in the thumbnail for each product. These previews provide an idea of the design, structure, and customization options available in the full versions.
What payment methods do you accept?
We accept a variety of payment methods, including major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment gateways. Our checkout process is fast, easy, and secure.
How can I contact customer support if I have questions or issues?
You can reach our customer support team through the different contact channels, where you can submit a detailed inquiry. We aim to respond to all inquiries within 48 hours.
Are bulk discounts available if I purchase multiple templates?
Yes, we offer bulk discounts for organizations purchasing multiple templates at once. Please check offers available from time to time. In addition, please contact our support team for more information and to discuss your specific needs.
Do I need to install any special software to use the templates?
No, our templates are designed to work with commonly used software such as Microsoft Word, Excel, Adobe Acrobat Reader, and Google Docs/Sheets. As long as you have access to these programs, you can fully utilize and customize our templates.
Are the templates compatible with both Windows and Mac systems?
Yes, our templates are fully compatible with both Windows and Mac systems. They can be edited using popular software such as Microsoft Word, Excel, Adobe Acrobat Reader, and Google Docs/Sheets on either platform.