Four Telltale Signs of a Competent Community Manager

Envisioning the perfect community manager often involves imagining a unique blend of personality traits. Such a professional treats residents with respect and is assertive when dealing with vendors. They possess both analytical skills when handling spreadsheets and a basic, practical understanding of essential systems like plumbing or HVAC. Moreover, they excel at guiding the homeowner association (HOA) board to concentrate on overarching goals while skillfully navigating detailed budget discussions.

What other attributes should a proficient property manager have? Is there a specific qualification or certification that sets a good manager apart? Absolutely. Property management, like any career, demands a regulated approach where only licensed and qualified individuals are permitted to practice. The regulations and qualifications differ from one market to another. Here’s what to consider when evaluating a competent community manager.

Licensing

Licensing is the foundational requirement for a property manager. Most states demand a license for anyone practicing in the field. If licensing is necessary in your state, ensure that your potential manager meets this criterion and holds a valid state license.

Education

Community managers have access to various training programs that enhance their expertise in areas ranging from engineering to legislative matters. These courses also delve into critical topics such as budgeting, insurance, and ethics. Offerings are available through local colleges, property management seminars, or online courses. While a property management degree isn’t mandatory, possessing one shows a deep commitment to the field.

Certification

Property management professionals can advance their careers by obtaining higher certifications from organizations like the CAI. Certifications progress from Certified Manager of Community Associations (CMCA) to Association Management Specialist (AMS), and ultimately, to the prestigious Professional Community Association Manager (PCAM). Managers who achieve this level can also earn a specialty certification as a Large Scale Manager (LSM), available to those with extensive experience in managing large communities and projects.

Dedication

The commitment of a professional property management company to the training of its staff reflects significantly on the company's overall integrity and quality.